How to hold, consult and transfer calls using Microsoft Teams Voice.

October 15, 2020
Eren Ercan

in Blog, Microsoft 365, Microsoft Teams, EUC, Microsoft Teams Voice

When making a call with Microsoft Teams Voice, you might need to transfer the call to a colleague. However, before you transfer the call, you should probably give your colleague a heads up on what to expect when they answer the call. That's precisely what the 'hold, consult and transfer' feature is for.

How to hold, consult and transfer calls using Microsoft Teams Voice

Microsoft Teams Voice caters for the above scenario with the hold, consult and transfer feature. The process is built into the Microsoft Teams user interface and occurs without having to navigate to and from multiple windows. You can seamlessly put the call on hold, either speak directly to your colleague or send them and instant message and - when everyone's ready - transfer the call.

See the feature in action in the tutorial below.

MTV - Consult-hold-transfer

 

As seen in the video above, you can hold, consult and transfer calls using the steps below.

Place a call on hold

  1. When you're in a call, click the More (the button with three dots).
  2. Click Hold.
  3. When you're ready to resume the call click Resume

Consult with a colleague then transfer

  1. When you're in a call click More (the button with the three dots),
  2. Click Consult then Transfer,
  3. Type in the name or number of the colleague you wish to consult with. You either can send the receiver an instant message or you can call them directly.
  4. When you've given your colleague the context they need before they take the call, you're ready to transfer the call. Do so by clicking Transfer.
  5. You can transfer the call to either their work phone, mobile phone, or directly to their voicemail.
  6. If at anytime you need to speak to the caller again, just click Resume.

Related Microsoft Teams Voice blogs

If you found this Microsoft Teams Voice blog useful, you should also checkout these blogs:

  1. How to use Microsoft Teams Voice.
  2. How to make an outbound call using Microsoft Teams Voice.
  3. How to call an existing contact using Microsoft Teams Voice.
  4. How to use speed dial with Microsoft Teams Voice.
  5. How to access voicemail in Microsoft Teams Voice.
  6. How to configure your camera, speaker and microphone for Microsoft Teams Voice.

Interested in Microsoft Teams Voice?

Contact us to find out how Microsoft Teams Voice can simplify calling and collaboration for your organisation.

Contact us

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Etiam eget odio

Sed ullamcorper dignissim magna, vitae pretium augue vehicula ut. Curabitur in vestibulum risus. Pellentesque venenatis, mi vitae dictum volutpat, mi erat efficitur elit, quis eleifend augue arcu tristique urna. Vestibulum sit amet lectus nec dolor molestie iaculis. Vestibulum tempor, sapien dignissim hendrerit lobortis, turpis orci hendrerit mi, quis imperdiet eros nulla ut tortor. Nam laoreet. Duis sed ex arcu. Etiam placerat lectus lacus, scelerisque venenatis lectus malesuada nec. Sed sed tortor quis turpis mattis ultrices.

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Etiam eget odio

  • Sed ullamcorper dignissim magna, vitae pretium augue vehicula ut. Curabitur in vestibulum risus. Pellentesque venenatis, mi vitae dictum volutpat, mi erat efficitur elit, quis eleifend augue arcu tristique urna. Vestibulum sit amet lectus nec dolor molestie iaculis. Vestibulum tempor, sapien dignissim hendrerit lobortis, turpis orci hendrerit mi, quis imperdiet eros nulla ut tortor. Nam laoreet. Duis sed ex arcu. Etiam placerat lectus lacus, scelerisque venenatis lectus malesuada nec. Sed sed tortor quis turpis mattis ultrices.

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Something Powerful

Tell The Reader More

The headline and subheader tells us what you're offering, and the form header closes the deal. Over here you can explain why your offer is so great it's worth filling out a form for.

Remember:

  • Bullets are great
  • For spelling out benefits and
  • Turning visitors into leads.

Daft tincidunt massa non

Augue consequat convallis. Fusce id consectetur felis, eget tincidunt elit. Nulla placerat mauris eget arcu feugiat, ac pretium risus ullamcorper. Suspendisse auctor, tortor dignissim feugiat mattis, dui dolor euismod lectus, et pulvinar est quam in augue. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Nam pharetra volutpat euismod. Proin eu nisl quis urna rutrum tincidunt.

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Duis nec ultricies lacus, vitae ornare mauris. Aliquam tempor lorem id neque suscipit ultricies. Pellentesque tristique est diam, at dictum ipsum egestas vitae. Phasellus quis semper nulla. Donec sit amet aliquet ipsum, vitae accumsan nisi. Integer vehicula arcu eu dictum varius. Donec in arcu quis nibh auctor pellentesque in in nibh. Ut consectetur mi quis dolor porttitor mollis. Integer fringilla nibh vel purus euismod suscipit.

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Non et sem malesuada imperdiet Augue consequat convallis. Fusce id consectetur felis, eget tincidunt elit. Nulla placerat mauris eget arcu feugiat, ac pretium risus ullamcorper. Suspendisse auctor, tartar dignissim feugiat mattis, dui dolor euismod lectus, et pulvinar est quam in augue. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos.

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Non et sem malesuada imperdiet Augue consequat convallis. Fusce id consectetur felis, eget tincidunt elit. Nulla placerat mauris eget arcu feugiat, ac pretium risus ullamcorper. Suspendisse auctor, tartar dignissim feugiat mattis, dui dolor euismod lectus, et pulvinar est quam in augue. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos.

blog-img2.jpg

Etiam eget odio

Sed ullamcorper dignissim magna, vitae pretium augue vehicula ut. Curabitur in vestibulum risus. Pellentesque venenatis, mi vitae dictum volutpat, mi erat efficitur elit, quis eleifend augue arcu tristique urna. Vestibulum sit amet lectus nec dolor molestie iaculis. Vestibulum tempor, sapien dignissim hendrerit lobortis, turpis orci hendrerit mi, quis imperdiet eros nulla ut tortor. Nam laoreet. Duis sed ex arcu. Etiam placerat lectus lacus, scelerisque venenatis lectus malesuada nec. Sed sed tortor quis turpis mattis ultrices.

blog-img2.jpg

Etiam eget odio

  • Sed ullamcorper dignissim magna, vitae pretium augue vehicula ut. Curabitur in vestibulum risus. Pellentesque venenatis, mi vitae dictum volutpat, mi erat efficitur elit, quis eleifend augue arcu tristique urna. Vestibulum sit amet lectus nec dolor molestie iaculis. Vestibulum tempor, sapien dignissim hendrerit lobortis, turpis orci hendrerit mi, quis imperdiet eros nulla ut tortor. Nam laoreet. Duis sed ex arcu. Etiam placerat lectus lacus, scelerisque venenatis lectus malesuada nec. Sed sed tortor quis turpis mattis ultrices.

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Tell The Reader More

The headline and subheader tells us what you're offering, and the form header closes the deal. Over here you can explain why your offer is so great it's worth filling out a form for.

Remember:

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  • For spelling out benefits and
  • Turning visitors into leads.

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blog-img2.jpg

Something Powerful

Tell The Reader More

The headline and subheader tells us what you're offering, and the form header closes the deal. Over here you can explain why your offer is so great it's worth filling out a form for.

Remember:

  • Bullets are great
  • For spelling out benefits and
  • Turning visitors into leads.

Daft tincidunt massa non

Augue consequat convallis. Fusce id consectetur felis, eget tincidunt elit. Nulla placerat mauris eget arcu feugiat, ac pretium risus ullamcorper. Suspendisse auctor, tortor dignissim feugiat mattis, dui dolor euismod lectus, et pulvinar est quam in augue. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Nam pharetra volutpat euismod. Proin eu nisl quis urna rutrum tincidunt.

Morbi tincidunt massa non et sem

Duis nec ultricies lacus, vitae ornare mauris. Aliquam tempor lorem id neque suscipit ultricies. Pellentesque tristique est diam, at dictum ipsum egestas vitae. Phasellus quis semper nulla. Donec sit amet aliquet ipsum, vitae accumsan nisi. Integer vehicula arcu eu dictum varius. Donec in arcu quis nibh auctor pellentesque in in nibh. Ut consectetur mi quis dolor porttitor mollis. Integer fringilla nibh vel purus euismod suscipit.

blog-img1.jpg

Non et sem malesuada imperdiet Augue consequat convallis. Fusce id consectetur felis, eget tincidunt elit. Nulla placerat mauris eget arcu feugiat, ac pretium risus ullamcorper. Suspendisse auctor, tartar dignissim feugiat mattis, dui dolor euismod lectus, et pulvinar est quam in augue. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos.

blog-img1.jpg

Non et sem malesuada imperdiet Augue consequat convallis. Fusce id consectetur felis, eget tincidunt elit. Nulla placerat mauris eget arcu feugiat, ac pretium risus ullamcorper. Suspendisse auctor, tartar dignissim feugiat mattis, dui dolor euismod lectus, et pulvinar est quam in augue. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos.

blog-img2.jpg

Etiam eget odio

Sed ullamcorper dignissim magna, vitae pretium augue vehicula ut. Curabitur in vestibulum risus. Pellentesque venenatis, mi vitae dictum volutpat, mi erat efficitur elit, quis eleifend augue arcu tristique urna. Vestibulum sit amet lectus nec dolor molestie iaculis. Vestibulum tempor, sapien dignissim hendrerit lobortis, turpis orci hendrerit mi, quis imperdiet eros nulla ut tortor. Nam laoreet. Duis sed ex arcu. Etiam placerat lectus lacus, scelerisque venenatis lectus malesuada nec. Sed sed tortor quis turpis mattis ultrices.

blog-img2.jpg

Etiam eget odio

  • Sed ullamcorper dignissim magna, vitae pretium augue vehicula ut. Curabitur in vestibulum risus. Pellentesque venenatis, mi vitae dictum volutpat, mi erat efficitur elit, quis eleifend augue arcu tristique urna. Vestibulum sit amet lectus nec dolor molestie iaculis. Vestibulum tempor, sapien dignissim hendrerit lobortis, turpis orci hendrerit mi, quis imperdiet eros nulla ut tortor. Nam laoreet. Duis sed ex arcu. Etiam placerat lectus lacus, scelerisque venenatis lectus malesuada nec. Sed sed tortor quis turpis mattis ultrices.

Something Powerful

Tell The Reader More

The headline and subheader tells us what you're offering, and the form header closes the deal. Over here you can explain why your offer is so great it's worth filling out a form for.

Remember:

  • Bullets are great
  • For spelling out benefits and
  • Turning visitors into leads.

Halope caft cidunt denkum

blog-img2.jpg

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